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Submit a Support Ticket

This article explains how to create a support ticket and how to view or respond to existing ones.
You can use tickets to ask for help with technical issues, billing questions, or general support.

🔐 Important: Make sure you're logged in at my.oxy.games before trying to submit a ticket. Without logging in, you won’t see the dashboard or support options.

📬 Submit a Ticket​

You can create a support ticket in several ways:

  • Via the dashboard: click on Submit a Ticket
    Submit via dashboard
  • From the menu: go to Support > Support Tickets and then click Add
    Support tickets menu and add button
  • By email to [email protected] (be sure to use the email address linked to your account)

📝 Fill in the form​

When submitting a ticket, a form will appear where you can:

  • Enter the subject of your question
  • Optionally select the service you need help with
  • Clearly describe your issue or question
  • Optionally upload files (like logs or screenshots)
  • Use the Preview button to see your message before sending

Support ticket form

ℹ️ Tip: The clearer your description, the faster we can help. Include error messages or server names if possible.

Click Submit to send your ticket.

📄 View Submitted Tickets​

After submitting, your ticket will appear under Support > Support Tickets.
You can see the ticket’s status and the latest updates.

Ticket overview

Double-click a row or select the ticket and click Open at the top:

Open a ticket

🗨️ Reply to a Ticket​

In the opened ticket, you'll see the full message history and can easily add a reply.
You can also attach more files if needed.