Customer Area Guide

Welcome to the OXY.Games customer area!
Here you can manage your services, payments, profile, and support. This short guide walks you through the most important sections.

🏠 1. Dashboard: your starting point

After logging in, you’ll land on the dashboard. It displays:

Quick actions like Order a service, Add balance, and Submit ticket
Your current balance
Information about your client account (ID, country, registration date)
Your active services and their status

Customer area dashboard overview

🎮 2. Manage your game servers

Go to Products/Services > Game Servers to view your active servers.
Here, you can:

Check the status of your server (Active, Inactive, Expired)
View your plan and datacenter
Perform additional actions from the top menu:
- Upgrade/Downgrade
- Renew
- View IP addresses
- Open panel
- View instructions

Game servers overview

💳 3. Billing overview

In the Billing section, you can manage everything related to payments:

📄 Payments

View your past payments
Check the payment method and status
Add balance via the Add button

Billing payments overview

🔁 Auto-payments & renewals

Set up automatic payments (only available with PayPal)
Enable auto-renewal for your servers via the product page

📌 See separate guides:

Enable automatic payment
Enable automatic renewal

🎫 4. Requesting support

Under Support > Support Tickets, you can ask for help or report issues.

You’ll see:

An overview of your tickets
Their status and last updates
A Submit button to create a new ticket

Support tickets overview

📌 See separate guide: Submit a support ticket

⚙️ 5. Extra settings: profile & balance

In the top right:

Click your email address to manage profile settings (such as language and contact info)
Quickly add balance using the “Add Balance” link