How to submit a Support Ticket

This article explains how to create a support ticket and how to view or respond to existing ones.
You can use tickets to ask for help with technical issues, billing questions, or general support.

🔐 Important: Make sure you’re logged in at my.oxy.games before trying to submit a ticket. Without logging in, you won’t see the dashboard or support options.

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📬 Submit a Ticket

You can create a support ticket in several ways:

• Via the dashboard: click on Submit a Ticket
  
• From the menu: go to Support > Support Tickets and then click Add
  
• By email to [email protected] (be sure to use the email address linked to your account)

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📝 Fill in the form

When submitting a ticket, a form will appear where you can:

• Enter the subject of your question
• Optionally select the service you need help with
• Clearly describe your issue or question
• Optionally upload files (like logs or screenshots)
• Use the Preview button to see your message before sending

ℹ️ Tip: The clearer your description, the faster we can help. Include error messages or server names if possible.

Click Submit to send your ticket.

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📄 View Submitted Tickets

After submitting, your ticket will appear under Support > Support Tickets.
You can see the ticket’s status and the latest updates.

Double-click a row or select the ticket and click Open at the top:

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🗨️ Reply to a Ticket

In the opened ticket, you’ll see the full message history and can easily add a reply.
You can also attach more files if needed.

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